Still looking for quality
ITSM software?

Then look no further, Marval Africa can help…

Marval's MSM software delivers the ultimate combination of ITSM process automation, continual service improvement functionality, flexibility and scalability. It provides everything needed for a totally integrated service management solution that can be used by your whole organisation.

What are the benefits?

  • It is fast, flexible, easy to use & deploy
  • It improves the quality of your IT support services
  • It makes your staff more productive and your processes easier to manage, saving you time and money
  • It provides you with instant access to knowledge
Still looking for quality <br />ITSM software?

Drive your organisation
forward with

Marval's ITSM Consultancy Services

With many years' practical experience and knowledge from working with different types of organisation in the public and private sectors throughout South Africa and globally, Marval Africa is able to offer invaluable advice, guidance and assistance to match specific ITSM, ITIL and ISO/IEC 20000 consultancy needs.

What are the benefits?

  • Improvements in efficiency, reliability and consistency of IT services
  • Development of IT strategies that are accurately aligned with your business strategies
  • ROI through accurate and timely provision of IT service that encompasses a best practice approach
Drive your organisation <br />forward with

Give your staff the
training needed to deliver

exceptional service

Marval's ITSM educational services including; interactive and practical executive briefings, process workshops and accredited training courses are designed to encourage full participation from attendees. Ideas generated and concepts outlined are intended to be utilised wherever possible within your business or organisation.

What are the benefits?

  • Improved resource utilisation
  • Consistency in service delivery from all staff
  • Staff buy-in to process and procedural changes and service improvements
Give your staff the <br />training needed to deliver

A fully integrated
approach to ITSM

Software, Consultancy and Education...

Marval's approach as a single-source supplier of IT Service Management (ITSM) solutions, delivers more than just an ITIL® and ISO/IEC 20000 compatible, ITSM software tool. It also provides ITSM consultancy and educational services.

What are the benefits?

  • Drive down costs, do more with less
  • Standardise and optimise the way you deliver services
  • Drive ICT efficiency and effectiveness
  • Minimise risk
  • Keep customers better informed and satisfied
  • Improve control and accountability of your ICT infrastructure
  • Improve the quality of your ICT support services
A fully integrated <br />approach to ITSM

New - MSM Flex
Integrated ITSM software

On-premise or fully hosted 'Pay As You Go' SaaS solutions

Multiple deployment methods of           MSM Flex give customers real choice and flexibility. Whether it is an on-premise or fully hosted 'Pay As You Go' SaaS solution, MSM delivers on speed, functionality and performance.

 

What are the benefits?

  • No capital expenditure
  • Minimal start up costs
  • Fully functional MSM software
  • Flexibility - pay for the licences you need - as you need them
New - MSM Flex  <br />Integrated ITSM software
Previous Next

Accessibility

Browser Compatibility

This website has been designed to be accessible to as wide an audience as possible. All web pages have been written to the XHTML 1.0 Transitional standard, using CSS Style Sheets for the presentation which means this site should be usable on all web browsers that support those standards.

Some older browsers such as Internet Explorer 4 and Netscape 4 do not fully support these standards. People still using these browsers will still be able to navigate the site, however, the content will be displayed with a basic layout and the experience will not be as intended.

WAI Standards Compliance

The site template has been designed to meet the "AAA" level of compliance with the WAI Accessibility Guidelines and wherever possible, pages within the template will meet this standard. Where this has not been possible, pages should meet at least "A" compliance.

Text Size

Users with impaired vision wishing to increase the text size of the site can do so in the following ways:

  • In Internet Explorer (PC) and Firefox, use the View > Text Size menu
  • In Netscape 7 and Internet Explorer (MAC), use the View > Text Zoom menu

If your browser is not one of the above, read the help or documentation provided with the browser software to find out how to do it.

Access Keys

Most web browsers support shortcuts called access keys that you can use to jump to specific areas of the site. If your browser supports them, press ALT + key (Windows) or CTRL + key (Macintosh) and then (in the case of links) Enter to use.

Our access keys follow the UK Government standard:

1 - Link to the home page
2 - Link to the main content on the page
3 - Link to the index (also known as the sitemap)
4 - Go to the search box
5 - Link to frequently asked questions
8 - Link to our terms and conditions
0 - Link to the accessibility statement (this page)