Still looking for quality
ITSM software?

Then look no further, Marval Africa can help…

Marval's MSM software delivers the ultimate combination of ITSM process automation, continual service improvement functionality, flexibility and scalability. It provides everything needed for a totally integrated service management solution that can be used by your whole organisation.

What are the benefits?

  • It is fast, flexible, easy to use & deploy
  • It improves the quality of your IT support services
  • It makes your staff more productive and your processes easier to manage, saving you time and money
  • It provides you with instant access to knowledge
Still looking for quality <br />ITSM software?

Drive your organisation
forward with

Marval's ITSM Consultancy Services

With many years' practical experience and knowledge from working with different types of organisation in the public and private sectors throughout South Africa and globally, Marval Africa is able to offer invaluable advice, guidance and assistance to match specific ITSM, ITIL and ISO/IEC 20000 consultancy needs.

What are the benefits?

  • Improvements in efficiency, reliability and consistency of IT services
  • Development of IT strategies that are accurately aligned with your business strategies
  • ROI through accurate and timely provision of IT service that encompasses a best practice approach
Drive your organisation <br />forward with

Give your staff the
training needed to deliver

exceptional service

Marval's ITSM educational services including; interactive and practical executive briefings, process workshops and accredited training courses are designed to encourage full participation from attendees. Ideas generated and concepts outlined are intended to be utilised wherever possible within your business or organisation.

What are the benefits?

  • Improved resource utilisation
  • Consistency in service delivery from all staff
  • Staff buy-in to process and procedural changes and service improvements
Give your staff the <br />training needed to deliver

A fully integrated
approach to ITSM

Software, Consultancy and Education...

Marval's approach as a single-source supplier of IT Service Management (ITSM) solutions, delivers more than just an ITIL® and ISO/IEC 20000 compatible, ITSM software tool. It also provides ITSM consultancy and educational services.

What are the benefits?

  • Drive down costs, do more with less
  • Standardise and optimise the way you deliver services
  • Drive ICT efficiency and effectiveness
  • Minimise risk
  • Keep customers better informed and satisfied
  • Improve control and accountability of your ICT infrastructure
  • Improve the quality of your ICT support services
A fully integrated <br />approach to ITSM

New - MSM Flex
Integrated ITSM software

On-premise or fully hosted 'Pay As You Go' SaaS solutions

Multiple deployment methods of           MSM Flex give customers real choice and flexibility. Whether it is an on-premise or fully hosted 'Pay As You Go' SaaS solution, MSM delivers on speed, functionality and performance.

 

What are the benefits?

  • No capital expenditure
  • Minimal start up costs
  • Fully functional MSM software
  • Flexibility - pay for the licences you need - as you need them
New - MSM Flex  <br />Integrated ITSM software
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Consultancy

Marval Africa Consultancy.

Marval Africa provides consultancy and coaching services which assist you to improve service management in support of the Governance of IT.

Our consultancy services aim to find tailor-made-best practice for your business. Working with your senior management teams, we guide you in the formulation of business strategies helping you to achieve corporate objectives and increased business value.

Our senior IT Service Management (ITSM) consultants, in conjunction with strategic planning consultants, are industry experts with a wealth of experience in understanding and overcoming the challenges facing organisations working towards their goal of achieving service excellence.

Using recognised methods that encompass the use of best practices to identify your service management issues, clients are then assisted in addressing these issues.

Our Service Improvement Programmes, based on best practice and standards include:

  • Strategy and Management formulation
  • IT Service Management Maturity Assessments
  • Service Improvement Programmes including ITIL®, COBIT®, ISO/IEC 9001, ISO/IEC 20000, ISO/IEC 27000, ISO 22301 and ISO 38500
  • Consultations, Briefings and Workshops covering the above services

Benefits for your organisation include:

  • Working with experienced and qualified consultants
  • The identification of service management issues and plans to address them
  • The development of IT strategies that are accurately aligned with your business strategies (and vice versa).
  • ROI through improved service management practice