Still looking for quality
ITSM software?

Then look no further, Marval Africa can help…

Marval's MSM software delivers the ultimate combination of ITSM process automation, continual service improvement functionality, flexibility and scalability. It provides everything needed for a totally integrated service management solution that can be used by your whole organisation.

What are the benefits?

  • It is fast, flexible, easy to use & deploy
  • It improves the quality of your IT support services
  • It makes your staff more productive and your processes easier to manage, saving you time and money
  • It provides you with instant access to knowledge
Still looking for quality <br />ITSM software?

Drive your organisation
forward with

Marval's ITSM Consultancy Services

With many years' practical experience and knowledge from working with different types of organisation in the public and private sectors throughout South Africa and globally, Marval Africa is able to offer invaluable advice, guidance and assistance to match specific ITSM, ITIL and ISO/IEC 20000 consultancy needs.

What are the benefits?

  • Improvements in efficiency, reliability and consistency of IT services
  • Development of IT strategies that are accurately aligned with your business strategies
  • ROI through accurate and timely provision of IT service that encompasses a best practice approach
Drive your organisation <br />forward with

Give your staff the
training needed to deliver

exceptional service

Marval's ITSM educational services including; interactive and practical executive briefings, process workshops and accredited training courses are designed to encourage full participation from attendees. Ideas generated and concepts outlined are intended to be utilised wherever possible within your business or organisation.

What are the benefits?

  • Improved resource utilisation
  • Consistency in service delivery from all staff
  • Staff buy-in to process and procedural changes and service improvements
Give your staff the <br />training needed to deliver

A fully integrated
approach to ITSM

Software, Consultancy and Education...

Marval's approach as a single-source supplier of IT Service Management (ITSM) solutions, delivers more than just an ITIL® and ISO/IEC 20000 compatible, ITSM software tool. It also provides ITSM consultancy and educational services.

What are the benefits?

  • Drive down costs, do more with less
  • Standardise and optimise the way you deliver services
  • Drive ICT efficiency and effectiveness
  • Minimise risk
  • Keep customers better informed and satisfied
  • Improve control and accountability of your ICT infrastructure
  • Improve the quality of your ICT support services
A fully integrated <br />approach to ITSM

New - MSM Flex
Integrated ITSM software

On-premise or fully hosted 'Pay As You Go' SaaS solutions

Multiple deployment methods of           MSM Flex give customers real choice and flexibility. Whether it is an on-premise or fully hosted 'Pay As You Go' SaaS solution, MSM delivers on speed, functionality and performance.

 

What are the benefits?

  • No capital expenditure
  • Minimal start up costs
  • Fully functional MSM software
  • Flexibility - pay for the licences you need - as you need them
New - MSM Flex  <br />Integrated ITSM software
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Privacy Policy

Marval Africa is committed to ensuring that your privacy is protected. This Privacy Policy explains how we use the information we collect about you and procedures we have in place to safeguard your privacy.

In this Privacy Policy references to we, us and our are to Marval Africa. References to the Website are to http://www.marvalsa.net/.

1. What Information we Collect

The information we collect via the Website may include:

1.1 Personal details you give us through completion of forms on the Website, including name, address, telephone number, email address etc.

1.2 Your IP address, your preferences and use of email updates.

1.3 Data recorded by the Website which allows us to recognise you and your preferred settings. Such data is recorded locally on your computer through the use of cookies. Your browser can be programmed to reject cookies or warn you before downloading them.

2. What we do with your Information

Any personal information we collect from the Website we use for some or all of the following purposes:

2.1 To process your registration and in order to provide continued service.

2.2 In some cases we may use your email address to send you information on other products and services we supply. You will be offered the option to opt in or out of such service.

2.3 We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities such as processing and sorting data, monitoring use of the Website etc. Such third parties will not be allowed to use your personal information for their own purposes.

2.4 We may also provide your information to carefully selected third parties. This will include, in respect of international enquiries, passing your details to our Distributor in the appropriate country. We may also pass your details to other companies with whom we have contractual relationships in relation to performance of services for customers.

2.5 We may use aggregated information for the purpose of monitoring use of the Website. Such aggregated information may be provided to third parties. These statistics will not include information which can be used to identify any individual.

3. How we protect your Information

3.1 The internet is not a secure medium. However, we have put in place recommended up to date security measures and will review these and keep them updated regularly.

3.2 Subject to the terms of this Privacy Policy, we keep your information confidential. For details of procedure in relation to storage access and disclosure of your information please contact editor@marvalsa.net, the data controller at Marval Africa.

4. Updating your Details

If any of the details you have provided the Website changes please give us correct details by email to information@marvalsa.net

5. Your Consent

5.1 By submitting your information on the Website, you consent to the use of that information as set out in this Privacy Policy. If we change the Privacy Policy we will post the changes on this page and we may place notices on other pages of the Website so that you may be aware of such change. Your continued use of the Website will then signify that you agree to such changes.

5.2 Owing to the global nature of the internet, the information you provide may be transferred to companies outside the South Africa (SA) that do not have similar protections in place to those which apply in the SA regarding your data and its use as set out in this Policy. However, we have taken steps outlined in this Policy to protect the security of your information and will keep any transfers outside the SA to a necessary minimum. By submitting your information you consent to these transfers.

6. How to Contact Us

We welcome your views about our Website and our Privacy Policy. If you would like to contact us with queries or comments please send an email to information@marvalsa.net