Marval's Integrated Service Management Software Solution.
Marval Africa supplies Marval Service Management software (MSM) as part of IT Service Management (ITSM).
Recently Marval UK announced improvements to its MSM software. The released MSM v12.5 integrated software is believed to outperform any 100% web-based ITSM software on speed, functionality and scalability.
MSM v12.5 contains over 20 major functional improvements. Highlights include:
- New cutting-edge request modeling – intuitive, easily configurable business logic with no scripting, coding or professional services required.
- Simplified self-service web page design – customers can quickly create their own self-service pages supporting their service portfolio. A menu-driven approach ensures no coding or programming knowledge is required.
- New major incident command and control function – complementing the advanced Service Level Management and tracking functions within MSM, this functionality provides pre-determined, timed communication updates for stakeholders to review progress during the lifecycle of a major incident.
MSM v12.5, ITIL® process compliant software delivers a combination of ITSM process automation, continual service improvement, functionality, flexibility and scalability with powerful business analytics. It can be exploited in any organisation and department requiring service and support, including IT, Shared Services, HR, Fleet, Facilities and Financial Services.