Still looking for quality
ITSM software?

Then look no further, Marval Africa can help…

Marval's MSM software delivers the ultimate combination of ITSM process automation, continual service improvement functionality, flexibility and scalability. It provides everything needed for a totally integrated service management solution that can be used by your whole organisation.

What are the benefits?

  • It is fast, flexible, easy to use & deploy
  • It improves the quality of your IT support services
  • It makes your staff more productive and your processes easier to manage, saving you time and money
  • It provides you with instant access to knowledge
Still looking for quality <br />ITSM software?

Drive your organisation
forward with

Marval's ITSM Consultancy Services

With many years' practical experience and knowledge from working with different types of organisation in the public and private sectors throughout South Africa and globally, Marval Africa is able to offer invaluable advice, guidance and assistance to match specific ITSM, ITIL and ISO/IEC 20000 consultancy needs.

What are the benefits?

  • Improvements in efficiency, reliability and consistency of IT services
  • Development of IT strategies that are accurately aligned with your business strategies
  • ROI through accurate and timely provision of IT service that encompasses a best practice approach
Drive your organisation <br />forward with

Give your staff the
training needed to deliver

exceptional service

Marval's ITSM educational services including; interactive and practical executive briefings, process workshops and accredited training courses are designed to encourage full participation from attendees. Ideas generated and concepts outlined are intended to be utilised wherever possible within your business or organisation.

What are the benefits?

  • Improved resource utilisation
  • Consistency in service delivery from all staff
  • Staff buy-in to process and procedural changes and service improvements
Give your staff the <br />training needed to deliver

A fully integrated
approach to ITSM

Software, Consultancy and Education...

Marval's approach as a single-source supplier of IT Service Management (ITSM) solutions, delivers more than just an ITIL® and ISO/IEC 20000 compatible, ITSM software tool. It also provides ITSM consultancy and educational services.

What are the benefits?

  • Drive down costs, do more with less
  • Standardise and optimise the way you deliver services
  • Drive ICT efficiency and effectiveness
  • Minimise risk
  • Keep customers better informed and satisfied
  • Improve control and accountability of your ICT infrastructure
  • Improve the quality of your ICT support services
A fully integrated <br />approach to ITSM

New - MSM Flex
Integrated ITSM software

On-premise or fully hosted 'Pay As You Go' SaaS solutions

Multiple deployment methods of           MSM Flex give customers real choice and flexibility. Whether it is an on-premise or fully hosted 'Pay As You Go' SaaS solution, MSM delivers on speed, functionality and performance.


What are the benefits?

  • No capital expenditure
  • Minimal start up costs
  • Fully functional MSM software
  • Flexibility - pay for the licences you need - as you need them
New - MSM Flex  <br />Integrated ITSM software
Previous Next

View Article

Marval South Africa introduces ISO expert

By Edward Carbutt, Executive Director at Marval South Africa

Governance, Risk and Compliance (GRC) is not new and has been in existence for many decades. However, the recent recession, increasing legislation, more stringent guidelines and growing stakeholder pressure to prove sustainability and value is elevating the importance of GRC, making it an imperative for any organisation. However, leveraging the business benefits of GRC initiatives can prove a challenging task. One of the biggest issues facing organisations is that they are fragmented and broken into silos of information and measurement, preventing a holistic view of activities across the organisation.

The lack of a common framework results in information that is of little to no value in driving performance. To realise the business benefits of GRC, it is vital to break these silos down, creating an integrated view of GRC activities which delivers actionable intelligence, allowing for greater control and enhanced performance.

Risk and risk management are components within GRC activities. Addressing risk is sound governance and compliance is adherence to various laws and regulations. Most businesses understand this, however, the problem remains that organisations are fragmented and operate in silos such as finance, IT, operations and so on. Each of these departments has their own risk and associated measurements and processes. This creates a fragmented view of the organisation, since no two areas are measured against the same criteria. It also creates a challenge for organisations to understand the correlations between risk in different areas. Put simply, if there is a threat or risk in one area, it can affect other aspects of the business. This lack of cohesion lowers the effectiveness of risk management and as a result, of governance and compliance too.

The challenge is to develop an integrated view of risk across the entire organisation, which requires these silos be broken down. GRC as a practice needs to be driven and accountable from a board level and filter down throughout the organisation, to ensure that the entire business is managing risk effectively, producing the right value to stakeholders, delivering a sustainable bottom line and meeting the requirements of external compliance criteria. A common framework or standard for measurement is required which all areas need to adhere to.

ISO standards have been designed specifically for this purpose, allowing businesses to 'compare apples with apples' so to speak, by creating common measurements that ensure organisations are following the right processes for the right reason. Complying with ISO standards is an effective way of harnessing various areas of business together, breaking down silos across an organisation and offering an integrated view of the overall impact of risk, compliance breaches and so on.

Examples of such auditable standards in ICT to underpin GRC are; ISO27001 which is the international standard describing best practice for an Information Security Management System and ISO/IEC 20000 the international standard for IT Service Management.

Measurement of risk in silos and isolation to the rest of the business hinders a company's ability to add value, as this knowledge cannot be used to drive performance. However, implementing a common framework for measurement and improvement across the organisation ensures that all areas are measured to a common standard, offering better control and enhanced performance management, for improved GRC activities.