Still looking for quality
ITSM software?

Then look no further, Marval Africa can help…

Marval's MSM software delivers the ultimate combination of ITSM process automation, continual service improvement functionality, flexibility and scalability. It provides everything needed for a totally integrated service management solution that can be used by your whole organisation.

What are the benefits?

  • It is fast, flexible, easy to use & deploy
  • It improves the quality of your IT support services
  • It makes your staff more productive and your processes easier to manage, saving you time and money
  • It provides you with instant access to knowledge
Still looking for quality <br />ITSM software?

Drive your organisation
forward with

Marval's ITSM Consultancy Services

With many years' practical experience and knowledge from working with different types of organisation in the public and private sectors throughout South Africa and globally, Marval Africa is able to offer invaluable advice, guidance and assistance to match specific ITSM, ITIL and ISO/IEC 20000 consultancy needs.

What are the benefits?

  • Improvements in efficiency, reliability and consistency of IT services
  • Development of IT strategies that are accurately aligned with your business strategies
  • ROI through accurate and timely provision of IT service that encompasses a best practice approach
Drive your organisation <br />forward with

Give your staff the
training needed to deliver

exceptional service

Marval's ITSM educational services including; interactive and practical executive briefings, process workshops and accredited training courses are designed to encourage full participation from attendees. Ideas generated and concepts outlined are intended to be utilised wherever possible within your business or organisation.

What are the benefits?

  • Improved resource utilisation
  • Consistency in service delivery from all staff
  • Staff buy-in to process and procedural changes and service improvements
Give your staff the <br />training needed to deliver

A fully integrated
approach to ITSM

Software, Consultancy and Education...

Marval's approach as a single-source supplier of IT Service Management (ITSM) solutions, delivers more than just an ITIL® and ISO/IEC 20000 compatible, ITSM software tool. It also provides ITSM consultancy and educational services.

What are the benefits?

  • Drive down costs, do more with less
  • Standardise and optimise the way you deliver services
  • Drive ICT efficiency and effectiveness
  • Minimise risk
  • Keep customers better informed and satisfied
  • Improve control and accountability of your ICT infrastructure
  • Improve the quality of your ICT support services
A fully integrated <br />approach to ITSM

New - MSM Flex
Integrated ITSM software

On-premise or fully hosted 'Pay As You Go' SaaS solutions

Multiple deployment methods of           MSM Flex give customers real choice and flexibility. Whether it is an on-premise or fully hosted 'Pay As You Go' SaaS solution, MSM delivers on speed, functionality and performance.

 

What are the benefits?

  • No capital expenditure
  • Minimal start up costs
  • Fully functional MSM software
  • Flexibility - pay for the licences you need - as you need them
New - MSM Flex  <br />Integrated ITSM software
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DP World automates service desk, gears up for ISO 20000 certification with Marval

DP World, the third largest marine terminal operator in the world, headquartered in Dubai in the United Arab Emirates (UAE), has teamed up with Marval South Africa and its MSM Expert software solution to update its IT processes and systems and pursue ISO / IEC 20000 certification.

Operating more than 60 terminals across six continents, of which Jebel Ali Port in Dubai is its flagship, DP World constantly works to enhance efficiency to better service its customers. Central to this are the internal IT services which provide seamless support for business requirements.

Ahmad Al Haddad, Senior Manager: IT Application Management, DP World, UAE Region says, "We faced several IT challenges such as running legacy processes and systems which meant that our relationship with our business users needed further enhancement to meet the customer expectations.

"The number of manual processes in place also reduced our productivity and customer service, and there were a number of elements missing from our processes. Getting these right was critical, as we are aiming to achieve ISO 20000 certification in the first quarter of 2013. After investigating many different solutions and providers, we selected Marval's MSM Expert software, recommended to us by HTP Global Technologies, one of our ISO 20000 consulting partners, as it met our requirements and is a proven global solution."

HTP Global Tech, a global business consulting and solutions organisation based in the UAE and a newly appointed reseller of Marval solutions, worked hand in hand with Marval South Africa to deliver a complete solution. Marval South Africa provided training and support to HTP Global Tech, who implemented the software and have taken full ownership of the contract with DP World. Working together, Marval South Africa and HTP Global Tech recommended Marval's MSM Expert solution as being the most suitable to meet DP World's needs.

Marval MSM Expert provides an advanced fully integrated IT Service Management solution that enables organisations to deliver a world-class service to customers. Automating service management processes enables faster, more reliable and more efficient customer service in a cost-effective manner, and provides auditable evidence to prove processes and compliance, a critical component of ISO 20000 certification.

"DP World's goal was to streamline their ITSM processes and we recommended the Marval MSM solution. The Marval MSM solution supports this aim with proven tools and software, integrating previously disparate solutions onto a single platform and encouraging a culture of service within the organisation. Marval tools can also be extended beyond IT, providing the capability to manage services across the board, a key benefit for DP World," says Mohammed Irfan, Sales Director at HTP Global Tech.

Other benefits of Marval's MSM solution includes internal cost reduction, time and resource optimisation, increased productivity and efficiency, and improved quality of IT support services. The solution is also low maintenance, secure and scalable, providing for future growth and changing business needs. Furthermore, the time to implement, operationalise and realise value is quick.

Mr. Al Haddad adds, "In order to maintain our position as the port of choice, our services need to be seamless and support the business. Marval helps to shift our focus away from pure technology towards adding value to our services in order to increase customer satisfaction, offer transparency for our business users and provide more control."

"The DP World implementation is an important reference site for us, as it is the first step in our Middle East expansion plans following Marval international granting us the rights to this area. Our goal for 2013 is to focus on growing our business in these new regions, where there is currently significant interest in ITSM and continual service improvement," says Edward Carbutt, Executive Director of Marval South Africa.