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MSM at a Glance

MSM at a Glance

MSM provides you with everything you need for a totally integrated Service Management solution that can be used by your whole organisation. Improved control and accountability ensures a reliable IT infrastructure, increased staff productivity and efficiency and reduced capital and operational costs.

  • It provides you with instant access to knowledge
  • It keeps your customers informed and satisfied
  • It makes your staff more productive and your processes easier to manage, ultimately saving you time and money

By intuitive, logical capture of request data, standardised processes and IT support services and facilitation of request resolution through collaborative working.

  • Integrated asset and configuration management database ensures improved control and management of all IT infrastructure services, assets and resources
  • Adoption of a common ITIL-based service delivery culture ensures the organisation strives to achieve and continually improve the high standards and quality of the IT services it provides, which in turn will reassure your organisation, stakeholders and customers they are with a service provider that can deliver results.

The 100% web enabled technology provides business agility and the ability to absorb greater volumes of business change without increased costs and resource,

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

  • Request a

    Discover the benefits of implementing MSM software, designed to improve service quality, customer satisfaction and reduce costs

  • Download

    Your central repository of interesting and useful information on IT Service Management

  • Customer
    Case Studies

    See how organisations all over the world use Marval MSM to address their most critical IT Service Management challenges

  • Contact

    Contact us to discuss your service improvement requirements