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MSM Communication Management

MSM Communication Management

MSM enables you to ensure nothing is lost, forgotten or ignored. At each stage of a request's lifecycle MSM will ensure the right analysts, customers and managers are kept informed whether a new incident is reported, updated or closed, or a  Change request needs approval.

  •   Alert managers in advance of potential service breaches
  •   Instant overview of current situation
  •   Automatically keep customers informed
  •   Email, service reminders, SMS text to ensure nothing is missed

MSM Communication Management - Simplified

“I ensure nothing is lost, forgotten or ignored”

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

  • Request a

    Discover the benefits of implementing MSM software, designed to improve service quality, customer satisfaction and reduce costs

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    Case Studies

    See how organisations all over the world use Marval MSM to address their most critical IT Service Management challenges

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    Contact us to discuss your service improvement requirements