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  • Practical Problem Solving Tips

    Posted by: Edward Carbutt
    04/04/2019

    What is a problem? A discrepancy between what is and what should be, with the solution being known as 'the solved state'. The primary objective of problem management is to identify and manage the underlying cause of service incidents...

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  • Rare And Hidden Talents

    Posted by: Poonam Patel
    06/04/2017

    By Poonam Patel, HR Manager, Marval Software As any football fan knows, great players don’t want to sit on the bench and watch the game. They want to be part of it. Great players will grab any opportunity to shape the game and contribute to...

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  • Major Incidents and the Human Factor

    Posted by: Dean Johnson
    04/04/2017

    We all make mistakes, there’s no question about it. We cannot really avoid mistakes, but we can reduce the possibility of them happening. Furthermore, if they do happen, effective management can help minimise the impact. That’s where...

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  • The Power That Comes From Within

    Posted by: Greg Pritchett
    03/04/2017

      By Greg Pritchett, Managing Director, Marval Software   If you are a child of the 60’s or 70’s, you probably have seen the movie “Chariots of Fire”- or at least heard of it. It’s the true story of...

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  • Outsourcing Efficiencies And The Cultural Impact

    Posted by: Julian Ratcliffe
    30/03/2017

    By Julian Ratcliffe, Sales Coordinator, Marval Software As I write this blog on the outskirts of Kettering, many of our customers and prospective customers are attending the SDI Conference in Birmingham; where the empowerment of service desk...

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  • Student Experience And Other Trends And Challenges In Higher Education

    Posted by: Scott Pointon
    28/03/2017

    By Scott Pointon, Digital Marketing Officer, Marval Software   According to Marval’s Global Education Survey, which was released last week, Student Experience is a key priority for more than 8/10 of Academic Institutes - and the...

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  • ITSM Implementation: Why ‘Herding The Cats’ For UAT Can Be Crucial

    Posted by: Robert Hall
    27/03/2017

    As most things in life, the UAT starts with a “What” and a “Why”. By Robert Hall, Support Analyst, Marval Software   What is User Acceptance Testing (UAT) and why should we bother with it? Well, User Acceptance...

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  • My Ancestor, The Caveman

    Posted by: Greg Pritchett
    23/03/2017

    Despite what most people may think, change is not unknown to humans. In fact, change is, perhaps, the only non-ephemeral, inevitable, most common and permanent condition in the history of the human species. After death, of course. By Greg...

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  • Bursting the Bubble: From Education to IT in Business

    Posted by: Jess Hill
    22/03/2017

    By Jess Hill, Application Support Analyst, Marval Software   After spending the majority of our lives in the Education System, we eventually come to leaving school and starting the next and biggest chapter of our life, working. On that...

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