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  • Women in Tech: Be proud or be loud?

    Posted by: Poonam Patel
    14/02/2017

    The 11th of February is the International Day of Women and Girls in Science. Is this a reason to celebrate? For Marval, it certainly is. By Poonam Patel, HR Manager at Marval Software The ICT industry has a lot to be proud of. From automation...

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  • Congratulations, you have problems. Here’s how to deal with them.

    Posted by: Robert Hall
    02/02/2017

    “For every complex problem, there is an answer that is clear, simple, and wrong”, American writer H.L. Mencken once said. By following the right process, though, you can have a resolution that is rapid, accurate and right. By Robert...

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  • Operators from Heaven: 5 Steps to Reach IT Service Excellence

    Posted by: Scott Pointon
    02/02/2017

    Exceptional IT Service Management requires good processes, advanced technology tools and the right culture.   By Scott Pointon, Digital Marketing Professional As the market becomes more competitive and the customers become more...

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  • You are not a tree. Or are you?

    Posted by: Greg Pritchett
    31/01/2017

    Change is a good thing; within reason and with the right process in place. By Greg Pritchett, Managing Director at Marval Software   American entrepreneur Jim Rohn once said “If you don't like how things are, change it!...

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  • Can’t you tell People or ITSM apart? Good!

    Posted by: Dr Don Page
    23/01/2017

    Effective ITSM requires the right attitude, behaviour and culture to live up to its promise and expectations.  by Dr Don Page, Strategic Director of Service Management at Marval Software   The world keeps evolving and so do...

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  • IT Services: 4 Steps To Keep Your Team At The Front

    Posted by: Paul Smith
    23/01/2017

    IT Operations have a rounded role in your organisation. Here’s how you can keep things on track, while empowering your team to lead cultural change.   By Paul Smith, Implementation Consultant at Marval Software Within the past...

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  • IT Service Management: A recipe for success

    Posted by: Mon Dulay
    18/01/2017

    Inefficient customer service can be hard to swallow. Here’s what you can do to add a pinch of class. By Mon Dulay, ITSM Business Development Manager, Marval Software I love cooking. I love the process of mixing different ingredients,...

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  • 7 Steps to Successful ITSM Implementation

    Posted by: Paul Smith
    18/01/2017

    With promises of rich new functionality, enhanced process automation, increased customer satisfaction, better management of IT resources, plus significant cost savings, what’s not to like about your new ITSM implementation? Well, the...

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